How fees work

Insurance we work with

Kindle bills some commercial plans, such as PPO plans, for the visits your plan covers. It does not bill Medicaid or Medicare; if your teen is on Medicaid, we will help you find a counselor who does.

If you pay yourself

A session is 50 minutes. Your fee is given in writing before you start, and it depends on the kind of session: a teen's, a parent's or a family's. A limited number of reduced-fee spots are open; ask how to request one. We take HSA and FSA cards. We ask for 24 hours' notice to change an appointment.

Receipts for reimbursement

Each month we give you an itemized receipt (a superbill) with the dates and kind of session, to send to your plan, which may reimburse part of the cost. It carries a diagnosis code, and plan notices usually go to the person who holds the policy. If that matters for your teen, ask us before you use it. Your plan decides whether it pays anything.

An estimate in advance

If you pay without insurance, you have the right to receive a written Good Faith Estimate of what your care will cost before you start. We give you one before the first session. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.

Checking your benefits

Before the first session we check your plan's benefits for outpatient counseling and tell you what we found, in writing. You can also call the number on your card and ask what it covers.